INFORMATION
Terms of Service
Terms of Service
Truffle Hound Limited
Effective Date: April 2026
1. Overview
This website is operated by Truffle Hound Limited. Throughout the site, the terms “we”, “us” and “our” refer to Truffle Hound Limited.
By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.
If you do not agree to all the terms, you may not access the website or use our services.
2. Company Information
Truffle Hound Limited
UNIT 3, WESTLINK INDUSTRIAL PARK
Doughcloyne Industrial Estate
Sarsfield Rd, Wilton
Cork, T12 E297
Ireland
Email: hello@trufflehound.ie
3. Online Store Terms
By agreeing to these Terms, you confirm that:
- You are at least the age of majority in your jurisdiction
- You will not use our products for any illegal or unauthorised purpose
- You will not transmit any harmful code (e.g. viruses)
A breach of these terms will result in termination of your services.
4. Products & Services
We sell premium pet products.
We reserve the right to:
- Limit quantities of any product
- Discontinue products at any time
- Refuse any order at our discretion
We make every effort to display product colours and descriptions accurately, but cannot guarantee exact representation.
5. Pricing & Payments
- All prices are shown in GBP
- Prices include VAT where required
- Payment must be made at checkout
We reserve the right to change prices at any time without notice.
6. Orders & Billing
We may refuse or cancel any order if:
- Fraud is suspected
- Incorrect pricing is displayed
- Product availability changes
You agree to provide accurate billing and account information.
7. Shipping & Delivery
- Delivery times are estimates only
- We are not liable for delays caused by third-party couriers
- Risk transfers to you upon delivery
8. Returns & Refunds
Please refer to our Refund & Returns Policy for full details.
9. Subscription Services (Subscribe & Save)
9.1 Overview
Our subscription service allows you to receive products on a recurring basis at a discounted price.
By subscribing, you authorise us to charge your payment method automatically.
9.2 Billing
- Payments are processed automatically at each billing interval
- Billing frequency depends on your selected plan
If payment fails:
- We may retry
- Your subscription may be paused or cancelled
9.3 Managing Your Subscription
You may:
- Skip or reschedule deliveries
- Update payment details
- Cancel your subscription at any time
9.4 Cancellation
- You must cancel before your next billing date
- Orders already processed cannot be cancelled
9.5 Pricing Changes
We may update subscription pricing with prior notice.
10. Intellectual Property
All content on this website, including:
- Branding
- Images
- Text
- Design
is the property of Truffle Hound Limited and may not be used without permission.
11. Third-Party Services
We may use third-party tools (e.g. Shopify, payment providers, analytics tools).
We are not responsible for third-party services or their policies.
12. Limitation of Liability
To the fullest extent permitted by law, Truffle Hound Limited shall not be liable for:
- Indirect or consequential damages
- Loss of profits, revenue, or data
- Issues arising from misuse of products
13. Indemnification
You agree to indemnify and hold harmless Truffle Hound Limited from any claims arising from your breach of these Terms.
14. Personal Information
Your submission of personal information is governed by our Privacy & Cookie Policy.
15. Errors & Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
16. Prohibited Uses
You are prohibited from using the site:
- For unlawful purposes
- To violate any laws or regulations
- To exploit or harm others
- To upload malicious code
17. Termination
We may terminate or suspend access to our services at any time if these Terms are breached.
18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of: Ireland
19. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will be posted on this page with an updated effective date.
20. Contact Information
For any questions regarding these Terms: