INFORMATION

Terms & Conditions

Terms & Conditions

Truffle Hound Limited

Effective Date: April 2026

1. Overview

These Terms & Conditions govern your use of our website and the purchase of products from Truffle Hound Limited.

By using our website, you agree to these terms.

2. Company Information

Truffle Hound Limited
UNIT 3, WESTLINK INDUSTRIAL PARK
Doughcloyne Industrial Estate
Sarsfield Rd, Wilton
Cork, T12 E297
Ireland
Email: hello@trufflehound.ie

3. Products

We specialise in premium pet products.

We make every effort to:

  • Accurately describe products
  • Display colours and images correctly

However, slight variations may occur.

4. Orders

  • All orders are subject to availability
  • We reserve the right to cancel any order
  • You will receive confirmation via email

5. Pricing & Payment

  • All prices are listed in GBP 
  • Prices include VAT where applicable
  • Payment must be made at checkout

We reserve the right to change prices at any time.

6. Shipping

  • Delivery times are estimates only
  • We are not responsible for delays caused by couriers
  • Risk passes to you upon delivery

7. Intellectual Property

All content on this website (images, branding, text) is owned by Truffle Hound Limited.

You may not reproduce or use any content without permission.

8. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Delays outside our control

9. User Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to hack or disrupt the website

10. Governing Law

These terms are governed by the laws of Ireland.

11. Changes to Terms

We may update these terms at any time. Continued use of the website constitutes acceptance.

Subscription Terms (Subscribe & Save)

Truffle Hound Limited

12. Subscription Services (Subscribe & Save)

By purchasing a subscription product from Truffle Hound Limited, you agree to the following terms:

12.1 Subscription Overview

Our “Subscribe & Save” service allows you to receive selected products on a recurring basis at a discounted price.

By subscribing, you authorise us to:

  • Charge your chosen payment method automatically
  • Dispatch products at your selected delivery frequency

12.2 Billing & Payments

  • Payments are taken automatically at the start of each billing cycle
  • The billing cycle will match your selected delivery frequency (e.g. every 2, 4, or 6 weeks)
  • Prices and discounts will be clearly displayed at checkout

If a payment fails:

  • We may retry the payment
  • Your subscription may be paused or cancelled if payment cannot be processed

12.3 Managing Your Subscription

You can manage your subscription at any time via your account or secure subscription link.

You can:

  • Skip a delivery
  • Change delivery frequency
  • Update your address or payment details
  • Cancel your subscription

12.4 Cancellation Policy

  • You may cancel your subscription at any time
  • Cancellations must be made before your next billing date

If cancellation occurs after billing:

  • The next order will still be processed and shipped
  • Cancellation will apply to future orders

12.5 Changes to Subscription Pricing

We reserve the right to adjust subscription pricing.

If this occurs:

  • You will be notified in advance
  • You may cancel your subscription before the new pricing takes effect

12.6 Delivery

  • Subscription orders are processed automatically based on your selected schedule
  • Delivery times are estimates and may vary

12.7 Returns & Refunds on Subscriptions

Subscription orders are subject to our standard Refund & Returns Policy.

We do not offer refunds for:

  • Missed cancellations
  • Orders already processed

12.8 Promotional Offers

From time to time, we may offer:

  • Introductory discounts
  • Limited-time subscription offers

These are subject to change or withdrawal at any time.

12.9 Right to Cancel or Suspend

We reserve the right to cancel or suspend subscriptions if:

  • Fraudulent activity is suspected
  • Terms are breached
  • Payment issues persist