INFORMATION

Shipping Policy

Shipping Policy

Truffle Hound Limited

Effective Date: April 2026

1. Overview

At Truffle Hound Limited, we aim to deliver your order quickly, safely, and reliably.

This Shipping Policy outlines our delivery options, timeframes, and important information regarding your order.

2. Order Processing

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive a confirmation email once your order has been dispatched

During peak periods (e.g. promotions or holidays), processing times may be slightly longer.

3. Shipping Locations

We currently ship to:

  • United Kingdom
  • Ireland
  • Selected international destinations (if applicable)

If your country is not listed at checkout, please contact us at hello@trufflehound.ie

4. Delivery Timeframes

Estimated delivery times:

  • UK: 2–4 business days
  • Ireland: 1–3 business days
  • International: 5–10 business days

Please note:

  • Delivery times are estimates, not guarantees
  • Delays may occur due to customs, weather, or courier issues

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order size and weight

We may offer:

  • Free shipping promotions
  • Flat-rate delivery options

All applicable shipping costs will be clearly displayed before purchase.

6. Subscription Orders (Subscribe & Save)

  • Subscription orders are processed automatically based on your selected schedule
  • You will be charged and your order dispatched at each billing interval
  • Delivery timelines remain the same as standard orders

7. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email (where available).

8. Customs & Duties (International Orders)

For international deliveries:

  • You may be responsible for customs duties, taxes, or import fees
  • These charges are not included in your order total

Please check your local regulations before ordering.

9. Incorrect Address Details

It is your responsibility to ensure your shipping address is correct.

We are not responsible for:

  • Orders delivered to incorrect addresses
  • Delays or losses due to incorrect information

If you notice an error, please contact us immediately at hello@trufflehound.ie

10. Lost, Delayed or Damaged Orders

If your order:

Has not arrived

  • Please allow a few extra days for delays
  • Contact us if your order has not arrived within a reasonable timeframe

Arrives damaged

  • Contact us within 48 hours of delivery
  • Provide photos of the damage

We will work quickly to resolve the issue with a:

  • Replacement
  • Refund
  • Store credit

11. Failed Deliveries

If a delivery attempt fails:

  • The courier may attempt redelivery
  • The parcel may be returned to us

In such cases:

  • Additional shipping charges may apply for redelivery

12. Contact Us

For any shipping-related queries:

📧 hello@trufflehound.ie