INFORMATION

Privacy Policy

Privacy & Cookie Policy

Truffle Hound Limited

Effective Date: April 2026

1. Introduction

Truffle Hound Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, or interact with us.

Company Details:
Truffle Hound Limited
UNIT 3, WESTLINK INDUSTRIAL PARK
Doughcloyne Industrial Estate
Sarsfield Rd, Wilton
Cork, T12 E297
Ireland
Email: hello@trufflehound.ie

2. What Information We Collect

We may collect and process the following data:

a) Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via third-party providers)

b) Technical Data

  • IP address
  • Browser type and version
  • Time zone and location
  • Device information

c) Usage Data

  • Pages visited
  • Time spent on site
  • Products viewed or purchased

d) Marketing & Communications Data

  • Preferences in receiving marketing communications
  • Responses to emails or promotions

3. How We Use Your Information

We use your data to:

  • Process and fulfil orders
  • Manage payments and deliveries
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only where consent has been given)
  • Prevent fraud and ensure security

4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil your orders
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications and cookies
  • Legal obligations – for tax and compliance purposes

5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe, Shopify Payments)
  • Delivery providers (e.g. couriers)
  • Marketing platforms (e.g. email providers like Klaviyo)
  • Website and analytics providers (e.g. Google Analytics)

All third parties are required to respect the security of your data.

6. International Data Transfers

Some of our service providers may be based outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Retention

We retain your personal data only as long as necessary:

  • Order data: up to 6 years (for tax/legal reasons)
  • Marketing data: until you withdraw consent
  • Analytics data: typically up to 26 months

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, email: hello@trufflehound.ie

Cookie Policy

9. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us improve your experience and understand how our site is used.

10. Types of Cookies We Use

a) Essential Cookies

Required for the website to function properly (e.g. cart, checkout).

b) Performance & Analytics Cookies

Help us understand how visitors use our website (e.g. Google Analytics).

c) Functional Cookies

Remember your preferences (e.g. location, login details).

d) Marketing Cookies

Used to deliver relevant ads and track campaign performance.

11. Managing Cookies

You can control or disable cookies through your browser settings.

Additionally, when you visit our site, you will be presented with a cookie consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences

12. Third-Party Cookies

We may use third-party services that place cookies, including:

  • Google Analytics
  • Meta (Facebook/Instagram) Ads
  • Shopify tracking tools

These providers have their own privacy policies.

13. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted transactions (SSL)
  • Restricted access controls

14. Changes to This Policy

We may update this policy from time to time.
Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this policy or your data, please contact:

Email: hello@trufflehound.ie